• Responsibilities and Required Technology Skills:
• Deploy and administer Cloud infrastructure (Azure or GCP) using IaaC tools such as Terraform, YAML, ARM to automate Cloud Infrastructure deployments following DevOps Methodologies.
• Provide technical support to Cloud Platform Users to diagnose and resolve issues related to deployments, network connectivity etc. to minimize downtime and improve system reliability.
• Implement and optimize ITIL-based ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management.
• Track and manage incidents & Changes where applicable, including: Identify, log, categorize, prioritize, resolve incidents and raise a problem if required.
• Ensure compliance with global ITSM and Operational processes and procedures to maintain system integrity.
• Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
• Execute assigned tasks within given timeframes, prioritize work effectively, and manage multiple responsibilities simultaneously
• Additional Skills:
• Basic Knowledge of agile (i.e., scrum, Kanban) methodologies and comfortable with working as part of an agile team.
• Able to write the technical/user documentation.
• Able to adapt to a fast-paced work environment with minimal supervision.
• Capable of adhering to instructions and working efficiently within a team environment.
• Problem Solving: Ability to analyse and resolve complex Cloud infrastructure resource and application deployment issues.
• .BASIC QUALIFICATIONS:
• Bachelor’s degree in computer science, Information Technology, or any other equivalent field.
• Minimum 2-3 years of work experience in infrastructure development or in Cloud Technologies (Azure/GCP).
• Fair understanding of cloud computing concepts and technologies, preferably with practical experience working with one or more cloud platforms (Azure, GCP).
• Experience with continuous integration & deployment tools, such as Jenkins, Azure DevOps and GCP Cloud Build
• Good knowledge and hands-on experience with programming languages such as Python and scripting languages like PowerShell/Bash.
• Familiarity with ITSM concepts and ITIL framework.
• Excellent English communication skills (both written and verbal)

Certification:

Mandatory (Any one)

• Azure Fundamentals (MAZ900)
• GCP - Associate Cloud Engineer
• ITIL v3/v4 Foundation Certification is a plus but not mandatory.

Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: http://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. http://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: http://talentnetwork.novartis.com/network