Major accountabilities:

Responsible for gateway mail cleansing solutions, anti-malware, spam.
• Responsible for all interfacing mail technologies e.g. SPF, Dkim, Dmarc
• Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as
TAP, Imposter module and EFD (email Fraud Defense)
• Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture)
• Provides fourth level support and operations for all SMTP related issues.
• Provides daily support direction and communications to external support team members within area of responsibility.
• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
• Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. – issues, resolutions, planned service interruptions etc.)
• Work with team members to ensure operational and support coverage as required.
• Monitors operations status and provides detailed reports as appropriate.
• Adheres to all Novartis compliance processes and procedures.
• Identifies and resolves problems that may impact daily operations.
• Provides support and assistance to customers to identify and resolve technical problems.
• Escalates issues / problems to other internal/external support organizations as necessary.
• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
• Execute change management activities as required.
• Performs related duties as assigned.
• Contributes/supports an environment which fosters a high-performance and innovative organization
• Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts.

Key performance indicators:

• Delivery on agreed KPIs including business impact -Launch of innovative technology solutions across Novartis at scale -Business impact and value generated from DDIT solutions -Adoption and development of Agile Productization and DevOps practices -Operations stability and effective risk management -Feedback on customer experience -Applications adherence to ISC requirements and are audit ready.

Minimum Requirements:
3 – 5 years of IT experience in operations and system management tasks.

• • 3 - 5 years’ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.• Knowledge of PowerShell and scripting an advantage.
  • Exposure to Office365 and Microsoft Exchange.
  • More than 3 year experience supporting a globally spanned (international) environment and 3 year proven leadership experience is a plus.
  • Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up
  • Ability to communicate effectively and motivate  team members
  • Proven track record working with multinational teams
  
  As the role is part of a global organization, willingness for required traveling is important.

Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: http://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. http://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: http://talentnetwork.novartis.com/network